I have had a couple of customers recently using the return system for exchanges.

Example: We sent a customer the incorrect pair of shoes, they opened a return request, we agreed to exchange and refund the return postage, so far so good.

We recieve the shoes and mark the return as 'item delivered'. Now however the only option is to refund the buyer. As we have agreed to an exchange that option is not applicable.

How do I go about closing the return request? Does the buyer have to do it? There is no disagreement and both parties are satisfied, I just want to get the return closed. Or do I have to contact eBay to do it?

Thanks in advance...