I had this happened recently - buyer didnt receive item and she wasnt too concerned and was more than happy with a refund (tho who knows if she did actually receive it and is just claiming she didnt), but because she opened a dispute, instead of just emailing me, I get a strike.

I dont think we should get a strike for Item not received - unless the dispute isnt settled (another item sent, or refund) within a reasonable timeframe. AND we should automatically not require a tracking number for items under a certain total price (sayyy $5).  

Ebays policies are so clearly prejudice against sellers (and Australian Law it seems) that its just not funny - how on earth havent they been sued??

Soo frustrating.

< /vent>