Hello,

I am writing to ask a solution about returning my item.

I sent email to return my item. But seller send me this email as below

Hi JIN,

<Removed> sent you a message about your request:

"Hi, Sorry for the issue. Please send a video about the issue to <Removed> (At =@) Or can you upload it to a website and send us the link. We need it for a replacement from our supplier. please NOTE your name as your mail title After you send it,please tell us you have sent the mail, so that we can sort it out quickly. Regards Angel

Please let me know what I have to do to return.

Thank you.

JIN