Hi

I am a new seller but been a buyer on Ebay for years.  

Now as a buyer I did a send back to a seller a couple of days ago.  

Now the way I  did it was this I think it is the way it as to be done

I opened a case with Ebay the same day I got the item.   I also wrote to the seller

I took pictures of the item when it arrived sent to Ebay together with the tracking No I obtained when posted it.

I now have to wait till the seller recieves the item and then give them six days to refund me.

So you should have received your dress first before you refunded the money.   If not recieved the dress and still refunded then not been too clever about it.  Sorry but that is the way it is.

I myself have my strife with Ebay because honestly do not think they are interested in looking after the interests of the honest dealers or buyers on here in the slightest.

Sorry for this happening to you.  I do not think your honesty has been repaid in anyway.

Try the last resort your bank,   they maybe able to help.   I was let down by Paypal and Ebay over a bracelet and seller refused to refund on a return even though not authentic and base metal.  I put a wrong number on the address and because of this could not refund me.    Although had told the dealer and Paypal was at post office and which one.  The dealer refused to pick it up.

My bank stepped straight in and got the money back for me.