why does pay pal always favour the buyer.i stupidly did the right thing when selling a very very heavy mens silver necklace. yes took a picture of the weight and sent reg post this was in september. now buyer is saying i sent the wrong one[i only had one] put a dispute into p/pal before contacting pay/p she asked me to do a deal then she said wants 150 refund as thats all the chain was worth so now at a impass until the tenth of december when pp will decide. now sold a item last night for 330 and pp taken that but thats not my cash it belongs to my buyer this is to wird for me do not know how this is going to work out

if pp tells her to send it back how do they know it is the same neclace meg