I agree, this buyer is always right carp has to stop. Especially when they tell the buyer they can keep the item and refund them. Name any other business where that would be allowed to happen? I can imagine you walking into Big W saying "that DVD player I bought last week doesn't work, I want a refund". "Have you brought it back to return?". "No, it's faulty, you should just refund". "I don't think so". No return, no refund.

EBay is breeding criminals and they are happy to let it happen. The more they are letting get away with it, the more it's happening. People who wouldn't normally break the law are jumping on the band wagon because they know they can get away with it. It's wrong. If they want the buyer to have a refund without returning, they should foot the refund. Otherwise, return the bluddy item. I did refund without return one time because the buyer sent me a photo of the item very broken. It was a one off so they weren't trying a switcharoo. Looked like someone had run over the box as there was a tyre track. It was pointless sending it back. They did offer to send it though.

EBay, pick your game up and stop this generation of shoplifters.