I ordered and received a garden water pump in June, and because of all we had (and not noticing the 30 return) I did not have the need to use it till past the 30 days.                                                                              But when I did found it not to be working so contacted the seller who gave me less than day to record a video and send to them which I did not do in time so the case was closed.                                                                                                             So I contacted Ebay and they got the seller to give me more time to send the video, which I sent on  29/8/22 and have heard nothing even after requesting updates.                                                                                                               This would be so much easier if Ebay could be contacted by email, which I have tried so many times sending reply's to emails they send me.                                                                                                                                                                  But because the case was closed I am going around in circles.