Hi. I originally posted this question on ebay.com, but was told that procedure and things that I can do for Australia may be different, so I am asking here. I bought a necklace. from a seller that sold a fake silver Tiffany necklace ($240). I wanted it for my daughter’s 30th.  I am vision impaired and have used eBay for heaps of things and have had no problems, until this. I first contacted  the seller and tried to settle it via messages, but they insisted it was real (it wasn’t… it was magnetic; I have photos and a video to prove this). Eventually, I requested to return and refund by eBay and was given a label to print, which I did. Because the seller seemed like a bit of a scammer and I was getting a bit nervous of them, I took a heap of photos and had witnesses at the post office and the cameras from the post office recording me as I posted everything. But when the seller got the package, they lied and opened a case saying that there was nothing in the package when they got it. It comes down to their word against mine, although I have a lot of photos and evidence on my side, but why does it have to be like this? I’m not a young person and this is so stressful. I have purchased so many things without problem from eBay, so I’m praying that they see that I have always been a really good buyer with no problems, and I get a refund. The only sad thing is is that that scammer seller would still out there trying for to rip other people off.  Is there anything else that I can do to make sure I get a refund?