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@jiska78 wrote:

A seller offered free postage but when I checked out they tacked on $7. I immediately cancelled the order. Two days later the cancellation was rejected and the item posted.

 

 

• The seller was either not offering free postage or the free postage referred to pickup being an option. As has been mentioned, the app is glitchy and will show free postage in the search results; however, when you click onto the actual listing and look at the description and the postage tab, you’ll have seen the appropriate postage information. It sounds as though you didn’t read the actual item listing but relied solely upon the list of search results - is that correct?
• When you look at items in the cart and in the checkout page, you should see the full amount including postage. That lets you be fully informed before committing to buy or actioning payment.
• The seller did not “tack[…] on $7”. It was included in the listing. The seller cannot change the price or add postage once a buyer has committed to buying; that is not a thing.
• Once you’ve hit the Buy Now button, you as the buyer can’t cancel. You can request a cancellation but the seller is not obligated to cancel the purchase. (It may not even be possible to cancel; some businesses have their customer orders immediately sent through to the warehouse, and messages or cancellation requests are not seen and cannot be connected to a placed order.)
• If the seller allows change of mind returns, you can take that route when the item arrives.
• You do seem to blame the seller - but it was your error. Not a huge issue: but it’s not fair to blame the seller who has so far done nothing wrong.
• You are also blaming eBay - and I’ll agree that eBay have a responsibility to ensure their app is fit for purpose. It has never been perfect… so you may want to consider buying in eBay only when using the full site. At any rate, reading the full item listing is also a much better idea, no matter how much eBay tout their app.
• There is no avenue of complaint for this, though. Having failed to check the relevant information either in reading the full listing or at the checkout, you will be held legally to have had the information to hand to make an informed choice, irrespective of the awkward and potentially misleading search results view in the app.
• I’d chalk this one up to experience, but you will probably have the chance to return the item.