You're covered if you paid through eBay Checkout.

 

If that's the case, go to the bottom of the page in the following link.

 

Click on "Contact Us' and on the right hand side of the page, you'll see the automated assistant.

 

Ask to speak to a supervisor

 

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...