*casey*
Community Member

 "when I go to chat on eBay the item doesn’t appear"

 

Is your Purchase History Page > See Orders  set to the correct timespan ?

 

Or did you purchase as a guest ?

 

https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returni...

 

Or through social media ?

 

https://www.ebay.com.au/help/account/signing-account/signing-account?id=4189#section4