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on 02-10-2025 04:53 PM
@ridcha-0 wrote:I had ordered 4 mattresses which were delivered very late. So, now I want to return 2. They were not even opened but ebay is saying they will deduct 131$ each for not opening. What the hell. I want to return then and get my money back
I looked at a couple of mattress ads from the last seller to give you feedback.
Each ad had a tag that said free delivery in 2-4 days. So very late in this case may mean they did not arrive for 2-3 weeks.
Just so you know in case you use ebay again, ridcha, if a delivery does not arrive in the time span mentioned in the ad, you can bypass the seller and open an ebay claim for an undelivered item.
The second seller also sells mattresses, amongst other things, so it is possible ridcha bought his mattresses from 2 different sellers.
Ridcha, it is not ebay saying they will deduct $131 for each mattress. It would be the seller. Did you ask why?
Some sellers charge a restocking fee and even if it is not that, it could be the return postage cost? Although admittedly it does sound very high.
Your only recourse (I think) to get a full refund would be to open a not as described claim, as Casey said.
But it will depend on how the mattresses were ordered and arrived. If those 2 were a separate order to the other 2, then you could do it.
If, on the other hand, you ordered 4 mattresses at the same time from the same seller, then you probably have to open a claim to return all 4 of them as all 4 would have been late.
If you are not prepared to open an ebay claim-and that can only be done within 30 days of delivery- then I think you will be up for return postage cost, you won't get all your money back.