I spoke with them again for 1 hour today. They acknowledge that there is no exclusion at my end. Only at the buying end. For the 6th time they will be sending it upstairs for a more thorough look.

I understand it may sound simple to you but it's anything but simple. And to reiterat I did not put the exclusion in. It doesn't have the exclusion anywhere at my end. Just at the buyer's end. I suspect this is what's called a glitch that they can not fix. I have better things to do with my time then chat to an ebay rep on the phone for  hours

I spent 2 hours with them 6 weeks ago where they tried getting me to make new policies, and all sorts of other potential workarounds but to no avail.