Thank you for all your help. I suspect it is a glitch somewhere in somebody's programming that is occasionally tripped, and once you do, it makes life intolerable and frustration sets in.

Both are great sites, but with things like this happening they could lose customers, as there are others nipping at their heals. So sad. As from your comment, both sites programmers cannot find the glitch. Again, thanks for going to so much trouble for me