Thanks, I have tried to put this to eBay, and when I did, I was directed to this forum. I am sad to say, I think eBay has cut back too far on support, and are now depending on people like yourself to do their work for them. I have been an eBay member for a long time, and it used to be reasonably easy to get technical support. EBay is not the only company that has seriously cut back on technical support, and the AI some are using, to try and do so, has a long way to go ,to come anywhere close to human technical support, but being so much cheaper, that seems to be the way they are going