Unable to log in to account

I cannot log into either of my accounts at all. Yesterday got a new version of start up page and wonder if somehow related?

 

I try to log in using the help and contact page due to issues. When logging in I request a text me a code option, I do not receive a code after trying multiple times either.

 

I’ve also tried to request a real person call me about this but seems unable to achieve that either.

can someone please help me with this?

thanks