Hi everyone,

I’ve been dealing with a defective product issue and eBay has been absolutely useless in helping me. I cannot contact the seller directly, and every time I’ve tried to speak with eBay customer support, the conversation has been ended early with no resolution.

Not only am I still out of pocket, but the product doesn’t work, and eBay has not helped me get a refund or replacement. The agents have even left the conversation without asking if there was anything else they could assist with, which feels very unprofessional.

Has anyone else experienced this? How do you escalate an issue like this to someone higher up or a department that will actually resolve it? Any advice would be appreciated.