My issue with the item is still pending, but Im 99% sure it'll be resolved in a few days.
It felt odd because I got in contact with another agent after resetting all my passwords, and he immediately let me know that I'd have to wait for a process in eBay to fully update...and that a specialised team handoff wasn't required.

If it is a process that is standard for eBay support agents, then that's all good! I'd rather be safe than sorry.