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on 05-05-2026 08:38 AM
My help pages is different to your page
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on 05-05-2026 10:14 AM
This may help.
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on 05-05-2026 02:48 PM
I have the same problem. Contacted a real person at Ebay via the AI. Ask to speak to a real person and they will transfer you to an agent. No resolution yet.....
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on 05-05-2026 03:00 PM
Tried multiple options including those detailed in your note but no luck. The wifes account is the same. No one can pay for anything at the moment. I hope they fix it soon.
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05-05-2026 03:53 PM - edited 05-05-2026 03:56 PM
No issues at all here. I've bought multiple items over the past few days using PayPal without any issues.
I thought I'd try using Visa, and that's just now gone through fine as well.
Edit: Just a thought... do you have a debit/credit card saved for your purchases? If you don't, that could be creating the issue. Mine is saved and the payment button has a closed padlock icon
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on 05-05-2026 04:03 PM
Yes I've stored card. Been buying and selling for couple years. It's still not working 😞 no answer from eBay tech
either.
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on 05-05-2026 04:05 PM
Thank You ! Not just me then lol. You can go to eBay via internet and log in but not ebayau just ebay.com . It works for me going via usa . Australia is clearly down . Hope they fix it soon . Tis a pain 🤣
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on 05-05-2026 04:05 PM
Having a Parcel Collect or Parcel Locker address as "Primary" will also cause the payment button to be greyed out.
The work around for Parcel Collect is to set a different address as "Primary", then edit the saved Parcel Collect address to remove the space between the two blocks of 5 digits.
After the edit, it can then be set as "Primary" again, and the payment button will become active.
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on 05-05-2026 04:06 PM
Thank you ! Tech hasn't replied to me I guess they're inundated with same issue complaint.
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on 05-05-2026 04:07 PM
Used browser logged in ebayau. Same issue . Logged in ebay not au and it works . Clearly Aussie issue. Can purchase but via USA ebay . Thanks for the reply and help 🙏🏼