Afraid that is something you will need to question ebay about

I wish you luck with that, there are so many glitches recently (and those that have been about for ages have gotten worse) but ebay cotinue to tell users

a) there is no problem, it's just you

b) we will get our tech team on it (never happens)

Let us know how you get on when you contact them (by phone is better, emails just get generic responses from bots)