No, eBay staff do not read here at all. Great big fib

Better off contacting Live Chat (depending on who you get, some staff are helpful, some are not) but don't let them fob you off with the line "We will escalte it to tech support and get back to you in 24 hours' .....that is another fib

If Live Chat are'nt helpful, go to the Have us call you option

(both those are under the help tab)

Email replies (when there is one at all) is bot generated