Access denied error when escalating request for item not received / asking eBay to step in

micvanneu0
Community Member

on ‎03-02-2020 09:32 PM

I cannot ask ebay to step in my case 5219871896, I have this error everytime I try:

 

Access Denied
You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.377f4f79.1580724946.5121eea1

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Access Denied
You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.377f4f79.1580725002.51228549

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Access Denied
You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.377f4f79.1580725119.5123bbc0

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Access Denied
You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.
Reference #18.377f4f79.1580725389.51269b00

😕

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kopenhagen5
Community Member

on ‎03-02-2020 09:42 PM

Try again tomorrow.

image host
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micvanneu0
Community Member

‎03-02-2020 09:55 PM - edited ‎03-02-2020 09:58 PM

Same issue if I try to send an appeal for the previous case 5219104955 that has been closed by Customer service without beeing resolved... Thank you eBay...

 

Access Denied

You don't have permission to access "http://www.ebay.com.au/res/Case/Appeal?" on this server.

Reference #18.377f4f79.1580726657.5134589c

 

FYI eBay Support, it is not because seller added tracking information by magic after buyer claimed the item has not been received that means tacking added is correct especially when they use exactly the same tracking number for different orders made... You should detect this tracking number has already been used for another order before to automatically close a case and say to the user: After reviewing all the details of this case, we've determined that you won't receive a refund.

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davewil1964
Community Member
In response to micvanneu0

on ‎03-02-2020 10:01 PM

Clear cache and cookies and reboot your computer.

 

This is not eBay support fyi. This is other members. eBay don't read or respond to board posts, fyi.

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micvanneu0
Community Member
In response to davewil1964

on ‎03-02-2020 10:21 PM

@davewil1964 wrote:

Clear cache and cookies and reboot your computer.

 

This is not eBay support fyi. This is other members. eBay don't read or respond to board posts, fyi.


Thanks but it did not solve the problem. I tried different computers and browsers. The issue is coming from eBay for sure. How to contact eBay support about this issue then?

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imastawka
Honored Contributor
In response to micvanneu0

on ‎04-02-2020 01:27 PM

There is a Help button at the top of every page.

 

Use the 'call me back' option for better service.

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micvanneu0
Community Member
In response to imastawka

on ‎04-02-2020 01:52 PM

Still not working after a day, I am going to try to contact them.

Access Denied

You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.377f4f79.1580784688.5313080c

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qkrwkdgh0317_0
Community Member

on ‎27-04-2026 11:38 AM

Hello, I can't access eBay. It's suddenly not working from today. Please check it and let me know quickly.

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davewil1964
Community Member
In response to qkrwkdgh0317_0

on ‎27-04-2026 07:50 PM

This is an old thread which has nothing to do with your issue. It has been happening all day and other members cannot check anything

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kh_safal
Moderator
Moderator
In response to qkrwkdgh0317_0

on ‎27-04-2026 08:48 PM

Hi qkrwkdgh0317_0,

Please note that this is an old post; feel free to start a new thread, as this one will be locked.

Thanks,

eBay moderation

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