Help at the top of any page.

Follow the prompts, and select the 'have us call you' option if possible.

Out of interest, what is the software problem? If it is something other mermbers have experienced, there is a good chance they will be able to post a fix/workaround. If it is specific to you, it is unlikely to be an eBay issue.

Please note - today is Friday. eBay conduct maintenance every Friday. A lot of functions don't work properly at some time on a Friday. For most issues, it will be a few seconds; for others Saturday.

PS: If you are using IE as a browser, eBay no longer support IE. Use another browser. I use Chrome and Firefox without issues. Edge is also reported to be okay.