Can't log in

monaco1
Community Member

When trying to log in I keep getting the message "We ran into a problem. Please try again later". Scree shot below.

 

This has been the status for 2 or so hours. Can this be fixed please.

eBay error.png

Usually if you clear cache and cookies then reboot your computer it'll fix the log-in loop. If you happen to be using IE as a browser switch to Firefox or Chrome.

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Go to help at the top of any page to contact eBay via Live Chat

 

 

No ebay staff read people's posts here, despite the blurb claiming tech staff check for issues

 

They don't

I had a similar problem when I changed my password in Chrome.

 

What worked for me was immediately after the error message came up to click on 'Sign in' immediately, without retyping anything. It would then go through as normal.

Some general tips regarding sign-in issues can be found here:

 

https://community.ebay.com.au/t5/Technical-Issues/Difficulty-logging-in/m-p/2336326#M5054

 

 

When that happens to me, I manually type in the password and it works.

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