They also informed me I was the only one who had told them about the issue with being charged the $1.65 fee despite having almost all my free listing left

Seems they tell everyone it's 'just them'

I said to the fellow on the phone perhaps he should look at the forum to see these are NOT unique problems, there are many,many,many people reported various problems and ebay HAVE been told about them many,many times

Told me he 'could'nt do that'  (actually dude, anyone can read the forums)

A difference between can't and won't