Error message saying "Sorry, something went wrong. Please try again later" for the last 3 days

stormbash
Community Member

on ‎18-12-2020 06:04 PM

Dear helpful eBay Community,

 

I am trying to change my email address in my "Personal Information" area but EVERYTIME for the last 3 days straight, I click on the Peronsal Information link, I the same the same message "Sorry, something went wrong. Please try again later". Tried on my Mobile Phone, got a similar issue.

 

Any ideas?eBay technical problem.png

stormbash
Community Member
In response to kopenhagen5

on ‎18-12-2020 08:06 PM

Same thing. worth a try I suppose.

 

 

0 Helpful

eburtonlab
Community Member

on ‎19-12-2020 02:38 AM

That "personal information" link seems to be working for me, though I have not actually tried to make any changes to my address. But the form populates my address in an editable field with a "Cancel" or "Save" option.

 

It might be worth trying the same link on the ebay.com site to see if that works for you.

 

0 Helpful

Anonymous
Not applicable

‎24-12-2020 11:33 AM - edited ‎24-12-2020 11:36 AM

I signed up with ebay 5 days ago. I am experiencing the same issue when clicking on Personal Information. 
Different devices, different browsers, still that same error message. Live Chat reported wait 24-72 hours but it still has not been fixed.

0 Helpful

stormbash
Community Member

on ‎24-12-2020 12:33 PM

Hi Spoiltapdog_oz,

I’m STILL having same issue, if you figure out a work around, please let me know.
0 Helpful

remco007
Community Member

on ‎01-01-2021 03:11 PM

I have had this problem for three weeks now. Ebay has responded four times with promises to respond (to SR# 1-292486205056). I am unable to change my email address. 

0 Helpful

*tippy*toes*
Community Member
In response to remco007

on ‎03-01-2021 10:43 AM

Just to put it out there, if you are trying to change your email address to something that resembles your username, you can't do it. For example, if your username is "treehugger", you can't change your email to "treehugger @ yourisp . com". Even adding an addition, like treehugger16 @ yourisp . com" isn't allowed.

0 Helpful

remco007
Community Member
In response to *tippy*toes*

on ‎03-01-2021 12:43 PM

Perhaps so, but I cant get to url where personals including the email can be changed,  I get a "sorry, something went wrong". 

 

0 Helpful

*tippy*toes*
Community Member
In response to remco007

on ‎03-01-2021 12:50 PM

Did you click on the link that Kopes left? That should take you straight to the correct page.

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