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on 01-07-2021 04:59 PM
I had the same issue. Partner and I bought over $1500 of car parts, the total amount came out as a pending transaction but then the next day, each individual seller took out their separate amount for their individual items. Sent our account into negatives by $700. Complained to eBay continuously until they admitted it's a fault that seems to be happening a bit lately through their new checkout system on the app. They said the pending transaction would release back into my account in 7 business days and apologised for the inconvenience. I had a newborn and was unable to get shopping, fuel, anything. Had to cancel appointments as I couldn't afford to travel to them while I waited for MY money to come back. I demanded for compensation, they refused to send any vouchers as they "can't manually do that". They then said they'd have extra released back as compensation, but I never received anything. Just continuous apologies for the inconvenience. But it was more than just an inconvenience. I was charged fees by the bank for being in negatives, I had to borrow cash from my pensioner mother to be able to buy formula for my baby, it was ridiculous. It took the FULL 7 business days to come back, even though one particular eBay support member said it'd be back in 2-3 days (I kept getting different answers). I almost committed to never using eBay again because of this, but decided to give them another chance (stupid me). The next few purchases went smoothly. However, my little sister just bought $90 worth of phone cases on her new eBay account using my card, and the same thing has happened. So their error a few months ago has still not been fixed. I'm outraged, I'm in negatives again by $70 (thankfully have enough in another account to cover that and avoid fees but is still extremely annoying as that money was meant for my sister's birthday). Wish me luck as I send off yet another complaint to eBay. NEVER using eBay again.