Hey padi, can you link these "help pages", like I said in the original post, I've been searching high and low. Albeit frustrated and maybe looked over something but I just kept ending up at the "Contact us" page which infuriatingly doesn't provide any contact information. This "chat with us" function is borderline exactly what I'm looking for, thank you very much!

I'm not going to clear my cache and cookies as even if that could fix this issue, it would be a bandaid fix and not an actual solution. Also, please stop with the "it works for me" stuff, it really doesn't help me at all.