Thanks, this was my problem also. Too bad either of the two chat operators I contacted did not know this and told me to just print the label off directly from sendle. I had on offer the 'first sendle label for free', they simply did not get the point that I would rather pay $0 than $54.10 for the postage. eBay support have generally been ok in the past but I'd rate this as some of the worst customer support I'd ever had. When things got all too hard for the second operator he simply ended the chat session citing that he was getting no response from my end.