A customer can't purchase my item (Error)

tamma-8628
Community Member

So recently i've had trouble with a customer in which they have stated that they can't purchase my item due to it saying after putting in details, "Can't make transaction choose different payment method or revise billing."It was something like that but I've looked through my ebay settings and payment options it says my pay-out card is fine and there isn't anything needed to be verified within my banking and payment area on ebays settings. Help me.