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on 26-07-2022 05:45 PM
Just to let anyone else who might have this same problem know if they are reading this thread.
It is possible to eventually get your account back if you lose access to both recovery methods.
It took 6 days and 4 calls to ebay. I spoke with 4 regular agents and 1 supervisor. The first 2 agents and a supervisor told me it is completely impossible to ever get my account back.
But after recently speaking to one very helpful customer service agent they contacted the appropriate department and were able to change the phone number on my account so I could verify myself and then get back into my account. Very grateful to that person.
You have to keep contacting them and eventually hope you get a hold of the right agent who knows how to help you.