Email will not get you anywhere, onlinethrifted. It’s handled by bots and your email won’t even be glanced at by a human until several iterations of email and probably more than a week of frustration.

At any rate, it’s now narrowed down to photo ID.

Is your eBay name exactly the same, letter for letter, as your name on your driver licence of passport?

Is the photo of the licence or passport in colour? Is it sufficiently high resolution? Is the file size not too large? Is the photo edge to edge? Does it include all of the ID document with no corners cut off? Is it void of any blurriness?