Hopless.

odeon55
Community Member

on ‎25-01-2024 11:44 PM

I have been trying to speak to a human being to solve a major problem, but all I get is a virtual assistant that can only answer 5 F.A.Q.,s.

0 Helpful

countessalmirena
Community Member

on ‎26-01-2024 12:23 AM

11:44 pm isn’t within business hours.

 

 

But what’s the major problem? Perhaps the responders here can help.

 

gutterpunkz05
Community Member

on ‎26-01-2024 06:12 AM

I love the heading

sandypebbles
Community Member
In response to gutterpunkz05

on ‎26-01-2024 08:25 AM

Yes, it's not Easter yet

0 Helpful

domino-710
Community Member
In response to sandypebbles

on ‎26-01-2024 08:27 AM

I was going to suggest new batteries. 

0 Helpful

eburtonlab
Community Member

on ‎26-01-2024 03:56 PM

You should be able to use the chat assistant to request a chat with an agent or a call back.

 

What options you see may depend on your particular issue and how busy that department is at the moment.

 

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

 

If nothing else works, try this link:

 

https://www.ebay.com.au/help/eua?id=5275&mkevt=1&mkpid

 

0 Helpful

*sons_n_daughters*
Community Member
In response to eburtonlab

on ‎27-01-2024 12:20 AM

The OP posted their message at nearly midnight, which is way out of hours for help. As you're not in Australia, you wouldn't have seen that. It was probably the middle of the day for you, so wondering why help wasn't possible. We've not had phone help since Covid started, because the Filipinos all got stood down from the call centres to protect them. Might be different in the US.

0 Helpful

eburtonlab
Community Member
In response to *sons_n_daughters*

on ‎27-01-2024 06:33 PM

In Australia the call back option should be working 9am to 6pm AET Monday to Friday, provided things are not too busy, at least according to that link.

 

If the OP missed the chance to use that option on Friday, it should be available on Monday.

 

Others may find the link useful as well, rather than arguing with the chat bot to try to get a call back link.

 

Call back hours are indeed different in the US: Monday to Sunday 5:00 am to 09:30 pm PT.

0 Helpful

davewil1964
Community Member
In response to eburtonlab

on ‎27-01-2024 07:53 PM

Friday was a National Public Holiday.

0 Helpful

myoclon1cjerk
Community Member

on ‎27-01-2024 10:25 PM

What do you call a kangaroo with no legs?