Hello everyone,

I want to share an update on this issue along with some good news!  First, good news: Khoros has created a fix for the avatar issue that has passed our quality check and we have cleared for deployment. In the last few days we launched the patch to the French, German, Italian, Indian, Australian, Belgian (both French and Dutch speaking) UK eBay Communities. This patch resolves the missing avatar, feedback score and listing link issue. 

Although, this patch resolves the problem, there are still some challenges that we’re working on trying to fix (more on that in just a moment).

You might be wondering when you’ll see the patch here? Because the .com Community is the largest one on the site, I am having us tread carefully so nothing else breaks. That’s why we deployed to many smaller eBay Communities, and based on their success I’m confident about rolling the patch out to our community in the coming days. While I don’t have a specific date to share now, please know that it’s right around the corner! 

Once the fix goes live, you might come across a ‘Grant Access’ interstitial page when you log into Community. Here’s a screenshot from my test environment.

This fix is dependent on Community members logging into the Community, so if you see missing avatars, feedback scores and listings once deployed, it’s because they haven’t logged back in yet. 

Some of the links on this page aren’t functional and I’m working on getting that resolved currently.

The biggest takeaway from this is to remember that the ‘Grant Access’ screen is a legitimate page, and is part of the ‘handshake’ between eBay and Khoros as you move from the Marketplace side of things (eBay) to the Community side (Khoros). While it is an extra click that occasionally will present itself (it does not happen each time I log in), it was more important to me to get a fix for the avatar issue implemented prior to upcoming code freezes instead of waiting until mid Q1 for the same patch only without an interstitial screen. 

I will update this thread again once the patch for .com has been deployed. Thank you for your continued patience.