Buyer gave wrong postcode and items didn't arrive, where do I stand?

123-cavaliers
Community Member

on ‎24-11-2023 07:35 AM

I used the postcode in the buyer's  address on their Ebay account, but the items didn't arrive (posted a month ago). Now the buyer is telling me it could be one of two different postcodes, as it's a new area. When I Googled, the postcode showing for their address, is the one I sent the items to. Where do I stand here, am I liable to give them a refund? Any help appreciated, thanks.

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paper-jack
Community Member

on ‎24-11-2023 09:52 AM

My local PO put my postcode into the APO system, instead of the buyer's PC on a parcel I was sending interstate. So the tracking system kept returning the parcel to my local sorting centre instead of sending it interstate. I contacted Australia Post and they organised a human to rescue the parcel from the automatic system and it was finally delivered to intended recipient.

I recommend contacting APO direct and explaining your problem.

View solution in original post

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sugar249
Community Member

on ‎24-11-2023 10:39 AM

Does tracking show it as delivered?

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123-cavaliers
Community Member
In response to sugar249

on ‎24-11-2023 11:17 AM

It doesn't have tracking as I send in A4 size envelopes, and don't use tracking, maybe I should after this.

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imastawka
Honored Contributor
In response to 123-cavaliers

on ‎24-11-2023 12:12 PM

No tracking and you lose a dispute every time.

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123-cavaliers
Community Member
In response to imastawka

on ‎24-11-2023 12:22 PM

Even if I put the correct postcode, and now the buyer is giving me 2 different postcodes? ... I put the postcode she has on her address  on her Ebay account.

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sandypebbles
Community Member
In response to 123-cavaliers

on ‎24-11-2023 12:24 PM

If you cannot prove it was sent, due to not having tracking, the buyer will win every single time over the seller

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123-cavaliers
Community Member
In response to sandypebbles

on ‎24-11-2023 12:30 PM

Looks like I've learned a lesson here then ... thank you all for your input, it is much appreciated.

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sugar249
Community Member

on ‎24-11-2023 01:14 PM

I think you have done your money.  No proof it was sent.

 

On the side of the Postie, they would generally pickup an incorrect postcode of that nature, and are well turned on to the new suburb situation.   But no proof, no backup

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twyngwyn
Community Member
In response to 123-cavaliers

on ‎24-11-2023 01:16 PM

It might be RTS

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