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@julian_oz wrote:

I wish there was a way to contact eBay Customer Support but the web site sends me around and around in circles with no opportunity to ask eBay for help.

 

I bought a product from a Seller in *August*.

 

The product had mismatched parts so it is impossible to use.

 

Here is where the - item not as described case - should have been opened.

 

I alerted them three days after delivery.  They wanted photos.  Then they wanted videos.  Then they wanted delay for the original supplier to respond.  Then endless circular excuses.

 

This is why the - item not as described case - should have been opened.

 

Eventually agreed to return and refund.  After two weeks the return postage label they SAID they sent has not arrived.

 

Had an - item not as described case - been opened this could never happen.

 

They are obviously trying to "run out the clock" and wear me down.

 

Because the ' proper procedure ' was not followed - they suceeded.

 

What can I do?

 

There is no way that I can contact eBay - the return is "in progress", right?  But it will never happen because they haven't sent the return postage label.  I'm blocked.

 

Suggestions.  Anything.  Help.

 

Suggestions - yes - in future follow the guidelines of the MBG - there will not be these problems.

 

~~ Julian

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