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@b3llag1na wrote:

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@am*3 wrote:
Good Morning everyone.

We first got the NBN in 2011.(Optus) Moved house and got connected again (Skymesh) beginning of last year. A great improvement on what was available before, and never had any problems with it. I don't know anyone who has.
The cost of it is a lot lower than what we paid before, per GB. As Telstra didn't have much competition their charges were very high for broadband. Now there is a big choice of providers.

B3 your invoicing problems ( sounds terrible) would be your internet providers issues rather than a problem with using the NBN broadband service?

We did have a short outage recently, and were given extra 100GB for a month by our provider.

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Our problem is really with telstra - and has been since we went with them for NBN...

We were stuck with them as OH's new mobile is bundled with the home phone and still under contract... and because he works in remote areas he really has to be with telstra.

 

This has now been an ongoing 3 month fiasco

 

*sigh*

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You have my sympathy... teleco's are the worst to deal with. You mentioned the Ombudsman (TIO) above, best option now.