perhaps you missed the bit where the seller has already lodged an enquiry with Australia Post.

no I didn't miss it - it helps to do it from both ends....happened to me...I was the buyer, and got a refund via PayPal, albeit 4 months down the track....seller was refunded too

You as a seller has responsibility of delivering the goods to the purchaser as the purchase price includes shipping charges. This is the case even when you offer free shipping. Your responsibility doe not stop when you post the item.

 

When you post an item without tracking then you are doing it at your own risk not the purchaser.

 

The only place where it is different is that when you list the item as local pick up and the purchaser ask you to post it on his/her behalf.

I had been purchasing good on ebay for over five years now. Up until a few months ago I had no problem in receiving goods, recently I had a couple of items the sellers claimed that they have been posted but never receive the goods. These were items less than $10 and shipped from China. One time it was a moisture meter for pot plant, the seller blamed custom in Australia seized the item. I am starting to think that these sellers are running a scam on ebay, where it attracts buyer with low price and never send the goods. In hoping that we won't make a claim because it was only a few dollars. Its all relative, a few dollars to some may not be much but to most of us we don't like the idea of getting ripped off.

So open a case for item not received and get your money back.

 

 

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@2020jan09 wrote:

You as a seller has responsibility of delivering the goods to the purchaser as the purchase price includes shipping charges. This is the case even when you offer free shipping. Your responsibility doe not stop when you post the item.

 

When you post an item without tracking then you are doing it at your own risk not the purchaser.

 

The only place where it is different is that when you list the item as local pick up and the purchaser ask you to post it on his/her behalf.

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Australian law deems goods delivered when handed to a carrier.

 

You might be different?

the point is the scammers are betting most people don't bother to open a case because of the low value of the item.

 

It all adds up at the end.

Any scammer who was betting that I would not open a dispute for a cheap item is doomed to lose....I certainly would do so.

Please check dates on threads before dragging them up.  The OP is not likely to see your post after 6 YEARS