Registered item lost in post

[jd20005]

Hello,

I bought an item on Ebay. I have no doubt that the seller handed it to Auspost as they provided a tracking number which shows the item got scanned in at the seller's local post office. However, there have been no events since and it's nearly been a month (delivery estimate says it should have taken 4 days to be delivered). I alerted the seller to the fact that I never got the item and the seller opened an investigation with Auspost (says 'customer enquiry lodged' on the tracking).

So I'm here still waiting for my item. I have no idea how long these enquiries take. I needed the item this week. I don't want to be waiting another 3-4 weeks for some enquiry. Can I ask the seller for a refund now?

[curraone]

IMO this is where you will find out why kind of seller you have.      First I would email the seller, just using the CONTACT SELLER option, explaining that you don't want to wait any longer and ask for a refund.

[au2015_river]

Just explain to the seller your side and why you want a refund. Hopefully your seller would understand and give you a refund. But if incase the item turns up, you can pay them again.

[strawberry-wireless]

Gday mate,

Get a claim into ebay and paypal now.

This will put the hard work of finding your item onto the seller.

You only have so long to start a claim so do it now.

If the seller can't provide ebay or paypal the tracking that shows the item was delivered, you get a refund.

Hope this helps.

[springyzone]

You've been patient but don't delay, ask the seller for a refund and if it hasn't been given in 24 hours, put in a formal claim immediately as strawberry said. You need a refund.

[lane-ends]

If its been a month at least start the dispute. Disputes give plenty of time to resolve issues, and seller has had a good start.

[spinyeel]

why should a seller have to provide a refund if he has proof it was posted. sellers cant be held liable for aus post stuff ups..

[curraone]

Maybe not legally, but wouldn't it be a better public relations exercise to cheefully refund the buyer?   After all he has not got the item he wanted in time.

[*tippy*toes*]

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@spinyeel wrote:

why should a seller have to provide a refund if he has proof it was posted. sellers cant be held liable for aus post stuff ups..

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You are only covered by PayPal if you have proof of postage. If a dispute is opened through eBay, the tracking must show as being delivered (even though it contravenes our local laws). In both cases the buyer will usually still get a refund, but it will be out of PP/eBay pocket rather than the seller.

[twyngwyn]

start an enquiry for lost parcel through AP:
https://auspost.com.au/

If no joy, the seller has to claim from AP & the buyer claims from PayPal - you have 180 days