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@desireee67 wrote:

I bought a dogbed yes ....

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Did you read their terms and conditions before purchasing"

"All products are sent directly from Australian Suppliers. No items are sent from overseas which  enables fast and efficient service to your designated address. Once payment is received I will send your order directly to my supplier, and most items will be despatched next business day. Shipping charges are variable and mentioned in the product listing. Pick ups are unavailable for all items and have kept postage to a minimum for your convenience."

They also say this: Note that PayPal will not make them honour the postage responsibility.

"All our products are sourced and sent directly from Australian distributors. If unfortunately you may receive a defective product, please contact me within 7 days upon receipt of item via ebay messages, and I will rectify the issue immediately. (A replacement or refund will not be issued for change of mind, misuse or negligence of item). Please note we may request a photo of the defective item so we can forward evidence to our supplier, which also enables a faster resolution.  If defective item is to be returned please send to the address provided within 7 days of notification, and must be in its original packaging, including any accessories, documentation/paper work that was shipped with the item. Cost involved in the return of the defective item will be the sellers responsibility."