andrewjoyce1966,

You've posted on the Australian Boards where the AU Paypal Buyer Protection is diiferent to the UK eBay Buyer Protection.

IF you're still in the UK this link outlines the eBay Buyer Protection policy:

http://pages.ebay.co.uk/help/policies/buyer-protection.html#eligibility

"Really disappointed with Ebays response"

If you've been involved in an eBay Buyer Protection claim and have had trouble with it, for further help from experienced UK members, I'd advise you to post your question on the UK boards.