its got me stumped mate.

I really dont think they look much into these return requests and basically find in the buyers favour most situations

well I would appeal - and probably ring them as well - you have to HOUND them!

 

PS:  and to cater for the dumb bunnies out there, I would probably put something additional in the new listing.

i'd really like to hear from someone like PJ or one of the other board aficionado's as to where they think i stand or what i should do?

Even though i probably wont like what i hear, lol.

You know, if a refund alone had've been ordered i would'nt have been happy but i'd have copped it.

Its the the return postage im really insulted about.

Surely it being the buyers mistake they can at very least pay to return the item?

yeah im going to go on with it curra.

I think its getting silly when buyers have no responsibility at all for waht they are purchasing.

cheers for the advice

i dont think i can appeal just yet can i?

I just received the ïts been put on hold for 5 days" message

I'll have to call them.

Does anyone have a an aussie customer support number?

As far as I know there is no particular aussie customer service number. Even if there was we are not permitted to post ebay's customer service numbers in the forums or we get a slap on the wrist.

thanks harley,

fairduinkum? even their own support number is not allowed?

so the 1800 number is as good a it gets?

Definitely appeal and make that phone call, if you get nowhere ask to speak to a supervisor. Keep it simple, write out what you want to say in bullet point form before you call and don't waffle or get annoyed, you want their help and that will be more forthcoming if you are polite but firm.

will do, thanks PJ and lyndal  🙂