Padi, I can only emphasize with your position.  

The one thing I kept stressing to eBay was that it was their policy that the seller refunds the postage, and if the seller didn't, then eBay will, and invoice the seller.

The carp about 'seller didn't agree' is not  part of eBay's policy.  Tell the rep to read eBay's own policy.

Also tell them to re-read 29.4.15 - . issue resolved in my favour and I'm instructed to return the item and told by eBay the seller has agreed to refund return postage.

They are trying to do to you what they tried with me - pull the wool over the eyes.  

Keep going Padi, don't let eBay get away with reneging on their policy.

Finally kazam, eBay has refunded my return postage after many many callbacks from CS - only took them 7 weeks and heaps of grief.

Apparently there's a major stuff-up in the MBG system where if the seller doesn't categorically accept the return postage the whole lot goes into limbo - the CS supervisor told me there were a lot of buyers and sellers caught up in the fiasco.

Just goes to show the system was never thought out properly in the first place and IMHO should never have been implemented in the first place.......................GRRRRR.................

27th march when the case was found in my favour until now to get a final outcome, not good enough eBay....................... 

Yeah!!  You FINALLY got your refund.  An extra four weeks since your last post!!!  But I'm so happy you dug your heels in till this was resolved.  I guess, like me, it became the principle of the matter more than the $'s.  

I agree about the major stuff up - maybe eBay should reword their policy that says if the seller doesn't refund the postage, eBay will and invoice the seller.   And it they don't change the wording, then eBay needs to honour its policy without all the hassle.  There shouldn't be any need for anyone to go through what you and I have to do, to get what eBay acknowledge we were entitled to.

Bad policy, badly managed.

It's certainly made me wary of buying anything on eBay, and if I do, I make sure it's able to be picked up.

Forgot to say, I'm not going to tick this one off as 'SOLVED'.

Yes, you and I got a resolution, but until something is done about the MBG policy, there is no 'SOLVED'.

I got my credit when I threatened them with being charged for theft. It seemed to focus their 'minds'.