vega said.
You are NOT responsible for deliver times no matter who you use to send items.
It is against policy to leave a negative feedback for delivery times if the item is posted as stated of course. If it is lost or damaged etc then the seller is not responsible. That is Ebay policy as it is a 3rd party who was responsible.
HOWEVER, you will find Ebay rarely lives by its own policies and will still not remove a negative feedback even though a buyer has no right to leave one for a lost item etc. Ebay will only follow its own policies when it suites.
The bottom line is you are stuck with a negative even though it is not your fault.
That is the major problem with Ebay's dishoenst feedback/rating system.
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I would agree with you that sellers are not responsible for an Aust Post delay & buyers should not be able to leave a neg for postage times if a seller has evidence they posted well within guidelines.
But the problem as I see it is the neg feedback did not mention postage times at all, it just said the person was really disappointed with their buying experience. My bet is ebay will say they are entitled to their opinion. However, I could be wrong & I guess it is always worth a try to get feedback removed if you feel it is unfair.
The gist of the problem is buyers will almost always base their star rating on postage by how quickly they received the item, not by how fast it was posted. That mind frame is being reinforced as ebay also asks buyers to tick a box to say if the item arrived by the estimated date.
I am not sure about your statement about a seller not being responsible if an item is lost or damaged. I would imagine a lot of buyers would put in claims of one type or another in those cases. And I am pretty sure ebay would pay out on some of them. Maybe not on items with tracking, but damaged & broken items-be interesting to know.
