Like always it is Ebay to blame for your negative. They simply want all us sellers not protected by them to receive negatives and low ratings even when not deserved. They wont remove the negative even when it is not your fault. Unfortunately, sellers are now at the mercy of a few bad apples and the extremely poor setup of Ebay's rating system.

Unless you know someone and can get any and all negatives 'revised' or removed which certain sellers can, then you are stuck I am afraid

Another amusing twist with the Ebay rating system is when a buyer makes a mistake and wants to return the item. Even that counts as a negative on your account and ranking. Figure that one out.

here we go again ,what ever  carrier you use being aust post ,couriers ,horse&cart , its your responsibility, not the buyers or ebay.

you chose to send your item thru aus post , when the buyer asked weres my item ,did you go any find out from aus post , and did you complain to aus post , and dont you think that sending aqn article from hawthorn which is a few ks from the melbourne gpo to sydney that 2 weeks its too much . you have even mentioned once you put in a complaint to aus post .

now they gave you a negative ,which by the way has not mentioned the delivery time. except it .after 1 week which is plenty of time did you offer a refund or send them another parcel.mmmmmmm

also i would not complain to ebay when looking at your listings you are treading a fine line with your wording of your products you sell , ,

When a customer says in feedback that they were really disappointed with a seller & never buying from them again, other potential buyers have no idea what went wrong-was it the quality of the item, did the person get the item, was it how the seller resonded to a problem etc

That's why you need to reply to that feedback, to clarify for buyers exactly what went wrong.

Maybe give a factual reply to it-along the lines of- Posted with tracking within 12 hrs of payment, Aust Post was slow to deliver

If I saw that in response to someone's 'really disappointing experience' I would feel better about trading with them because it reassures future buyers

-that you post quickly after payment

-that your item was in fact delivered

-that the problem seems to have been delivery time, not with your item as such

I doubt ebay will remove the feedback as it was a buyer perception, it is vague so there is no false statement as such you can pinpoint.

Joe did have a point. Possibly better not to ask a buyer to take it up with ebay. If someone doesn't receive a package, perhaps just give them the tracking number again and say you will follow it up with the PO to see where it is.

When you say to a buyer you have no control of it after it leaves your hands, that is true, but it also sounds a bit like you are washing your hands of the whole transaction. Comes across to a buyer a bit as-well, that's your problem now, not mine. Even if you don't mean it that way.

Your job is to come across as a concerned seller who will follow up.

You are NOT responsible for deliver times no matter who you use to send items.

It is against policy to leave a negative feedback for delivery times if the item is posted as stated of course. If it is lost or damaged etc then the seller is not responsible. That is Ebay policy as it is a 3rd party who was responsible.

HOWEVER, you will find Ebay rarely lives by its own policies and will still not remove a negative feedback even though a buyer has no right to leave one for a lost item etc. Ebay will only follow its own policies when it suites.

The bottom line is you are stuck with a negative even though it is not your fault.

That is the major problem with Ebay's dishoenst feedback/rating system.