@black*poppy wrote:
In addition to my previous post, I understand (have not tested this) that if the tracking shows as delivered, it is up to the buyer, NOT the seller, to request an investigation with AP bacause they have to argue the case that they didn't receive it when the tracking shows otherwise.
That is correct as I contacted Australia Post last week when the tracking said something had been delivered. They specifically said the buyer had to contact them.
I have contacted Australia Post 3 times in the past year for items that say had been delivered when not, then the item gets delivered a day or two later (according to the buyers). It has always been with express post items for me.
