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on 01-12-2015 11:47 AM
You have done the right thing in Accepting the Return. This protects you against the buyer escalating the case.
The only thing at this point I'm not sure about - because the process changed recently - is the return label process. Is ebay prompting you to send one?
Also, I think you need to agree an amount that you are willing to refund the buyer - $8.25 for the cost of a 500g prepaid parcel or whatever.