Yes, Cats, it has been like pulling hen's teeth, which is why I was trying to emphasise the point you made about getting ALL facts in order before submitting them to the FOS.

This is the email I received from ebay when they closed the case after looking at the messages

eBay Customer Support has reviewed the case and made a final decision.

So you have now won the case?   Congratulations.

No this is the email I received from ebay, then he opened a paypal case and he won.

This ebay message is another message that paypal did not want to know about.

Lyndal whats happened here is the buyer opened a dispute with Ebay, and Ebay has ruled in the OP favour, so then the buyer has opened a case with Paypal and Paypal has ruled in favour of the buyer, is bizare has happened to us, as Ebay and Paypal now are seperate entities one can do that, so once again buyers hold all the power. Must say having dealt in electronics for a long time have never seen a tablet screen burnout, sounds a bit suss to me.

Then why is the OP rehashing the ebay dispute now?

It is only muddying the waters.  She needs to concentrate on making a case with the FOS if she wants any chance of getting her money back.

Lyndal I was just showing what ebay sent me, and wonder why paypal doesn't take that into account.

But obviously you are the expert

pacotrading, it was sent back to me with a large white spot in the corner and it wont even turn on now,

I have no idea about electronics so I don't know what might have happened to it.

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@thecatspjs wrote:

 

BTW I find it unusual that paypal stated that the messages don't mean anything in relation to what the buyer said to the seller as they don't verify that the buyers actually resold and sent overseas - if they don't prove that, they reveal that the buyer is a liar and misled the seller to what happened to the goods.

 

 

 

 

 

 

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That's exactly what I thought, too. 

Without tangible evidence, what a buyer writes in a PayPal dispute isn't any more valid as proof than what they write in an eBay message, so how or why PayPal can treat it as such, without at least acknowledging the buyer has a history of lying about the situation and take that into consideration is - if nothing else - frustrating as h**l. The only way would be for it to be taken as legal testimony, which it isn't since that generally has to be included separately, eg in the form of a stat dec. 

To then have the rep turn around and - from what it looks like from where I'm sitting - tell the seller to scam the manufacturer like we've let the buyer scam you, is the icing on the cake (or rather, something less pleasant on top of something even more unpleasant). 

I still think the FOS is worth a call - if it happened that the buyer called PayPal and then acted upon their original advice with how they proceeded, it caused them to neglect uploading anything to the dispute and thus damaging their own case. 

I did ask if paypal had the messages I sent from my buyer in front of them when I called. They said yes my buyer did say they resold to NZ but they said that it doesn't prove that he resold.