Hi padi,

My conversation was exactly two days ago. We got cut off, so the main supervisor rang me straight back especially, just to clarify their policy on that - if the buyers claim something is fake.

I have also pointed out some cases, from memory, that I have read on the boards, as well as newspaper articles - he told me that has all changed, they don't automatically support the buyers, no matter what!

I have also read on the boards recently where one buyer of some dress didn't win at all - and chances are there are heaps more - those that don't come to the boards.

There is nothing stopping OP calling Ebay - just to see if she gets a different version to what I was told.