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@ivansnow19630wrote:

Hi, friends 

I am looking for some advice in regarding to posting issues as I am relatively new to eBay.

..., I would say I never had a problem like missing parcels not even delays til Feb 2018. 

 

This month is totally a nighmaire to me, til 27th I posted about 30 parcels and 6 get missing, no need to mention for delays. 

I didn't insured or even required signatures as it would limit my margin (My profitabiltiy is already quite limited.) Those just get missing, there is one express 500 grams satchel along with 2 regular boxes directly disappeared after my LPO collected, no further update after one week.

 

And I have to bouncing between PO and my furious customers, offering some free gifts or bounces to them to try to calm them down.  

 

I wonder if some of you actually have similar experience or just me?? Any advice to handle this? If this kind of situation kept just for 2 months then I am down... 

 

Thanks

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I've never had your experience, but in reverse, we went through a time when all our mail deliveries seemed to lag well behind other people's. For example when a friend sent invites out, we didn't get ours till a week later than others in the neighbouring suburbs, even though all were sent together.

I got fed up & ended up writing an email. Look online at the Aust post website & there is some section where you can contact them.

But before you do, write down details. Date things were posted, where they were posted, where they were going to etc

Aust post will send you a big envelope of documentation to fill out so they can investigate. You can also complain in person at your local post office where you normally post the things off, but make sure you also complain to head office as I  assume a local branch would then be approached by their bosses about the complaint.

Something is very wrong. 6 parcels missing out of 30 is too many, almost unbelievable.

I have never struck that at all with Aust post. It is not typical.

It also unfortunately brings to mind scamming by buyers as if you have no tracking, they only have to say a thing hasn't arrived & who is to prove otherwise?

Complain to Aust post formally but also put your prices up so you can cover tracking. See if that miraculously makes any difference.